The warranty on custom products can vary and is determined on a case by case basis - consult with factory for details on custom products prior to purchase.ġ) Warranty Period exception: Models 7080, 7317, 7318, 7319 & 7322 with LED: Three (3) years from the date of invoice.Ģ) LED boards are considered to have failed when 13% or more LED chips are not illuminated.ģ) LED products with battery backup components must be installed and connected to continuous AC power within seven (7) months of invoice.Contact factory for assistance if needed. Lamp failure is excluded from the terms of this warranty - claims should be addressed directly with the lamp manufacturer. Unless otherwise stated on the product specification sheet, lamps (GU24, medium-base, CFL, linear fluorescent, HID, etc.) are not covered under this warranty or by Brownlee Lighting in any way.ENERGY STAR® qualified fluorescent products: Three (3) years from the date of invoice. Fluorescent products: Two (2) years from the date of invoice.Dedicated LED products: Five (5) years from the date of invoice (see LED Notes 1-3 in the next section below).Warranty Period for Brownlee Lighting products is as followed: Import taxes, customs, duties, shipping costs will not be refunded, even if its a partial return.Subject to the terms, conditions and all other details specified in this limited warranty, Brownlee Lighting warrants that all lighting products manufactured by Brownlee Lighting are free from defective materials and workmanship - and that under proper installation and operation at recommended operating conditions at rated voltage, they will be free from failure of component parts for the warranty period. Once your returned item has successfully been approved and received by ystudio, the purchase price will be refunded to your account. We will process returns shortly after receiving the package and notify you of further procedure via email. We recommend shipping the goods with a courier service that is easily tracked as the sender incurs the return shipping expenses. Ship the item you want to return together with the original invoice, included in all purchases. To be eligible for a return, your item must be unused and in the original condition that you received it with original packaging. If for any reason you are dissatisfied with your purchase or wish to return the product because of a claim, simply return the item to us in its original packaging within 14 days of receipt. *Please be noticed that customized pens with engraving are not returnable. Ship the returned product(s) to ystudio together with: Service Email: us with the following information:Ģ. You can use this number to track your package online. Once your order has been shipped out, you will receive an email including an air waybill number. *Please take a look at Customs Duties regulations in your country before shopping. Customs import duties (percentage of shipment value and transport charges) The cost will be covered by the recipient.ĭepending on the value and the type of goods imported, you may expect the following: Please be noticed that there will be additional charges from customs clearance.Ĭustoms duties and excise taxes may occur according to the import tariff regulations. If you spend over $150 USD, you can benefit from free worldwide shipping at checkout. Shipping CostsĪccording to the weight and destination of your order, shipping costs will vary from $20-$25 USD. International delivery via DHL is estimated to arrive in 3 business days after shipped out.ĭelays at customs may extend the delivery time beyond this estimation. Shipping during COVID-19: Orders take 7 business days to process after order confirmation. Russia), we ship via EMS or FedEx.įor orders destined to Taiwan, please visit here. In some cases, due to regulations or restrictions of the country of destination (e.g. We ship worldwide, generally we ship via DHL Express. We accept credit cards and debit cards via PayPal.
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